CARD PROCESSING: TERMS & CONDITIONS
1. Detailed description of goods and/or services
IGC Group Africa (Pty) Ltd t/a PETERSEN’S; herein after referred to as PETERSEN’S; is a business in the manufacturing industry that designs, manufacturers and supply furniture to the private residential and horeca
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day, delivery confirmed by way email or telephonically, with reference to an Invoice number and a despatch date set, and product delivered using an authorised courier and/or furniture delivery service. Any additional associated costs will be conveyed to the client, if applicable.
3. Return and Refunds policy
The provision of goods and services by PETERSEN’S is subject to availability. In cases of unavailability, PETERSEN’S will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. See our Cancellation, Returns & Refund Policy.
PETERSEN’S shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
5. Payment options accepted
Payment may be made via Visa, and MasterCard, or by bank transfer into the IGC Group Africa (Pty) Ltd bank account, the details of which are provided on ‘checkout’.
6. Card acquiring and security
Card transactions will be acquired for PETERSEN’S via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
PETERSEN’S takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and PETERSEN’S chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit I Berkley Square, Reyger Road, Ndabeni 7405, Cape Town, South Africa.
PETERSEN’S may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by IGC Group Africa (Pty) Ltd a private company based in South Africa trading as PETERSEN’S and with registration number 2013/158101/07 and G. Petersen (Managing Director).
13. IGC Group Africa (Pty) Ltd contact details:
Unit I Berkley Square
Reyger Road, Ndabeni 7405
Cape Town, South Africa